https://www.srexpertservices.co.in Vacancy Thu, 17 Sep 2026 08:04:05 +0530 en-us https://www.srexpertservices.co.in https://www.srexpertservices.co.in/job-openings-for-grievance-call-handling-executive-dwarka-delhi-1460160.htm https://www.srexpertservices.co.in/job-openings-for-grievance-call-handling-executive-dwarka-delhi-1460160.htm Fri, 11 Sep 2026 00:00:00 +0530 * Handle incoming grievance and support calls from users. * Understand, record and appropriately route grievances/complaints. * Provide accurate information and assistance as per defined processes/SOPs. * Coordinate with concerned officials for grievance resolution and follow-up. * Maintain call/grievance records in the designated system. * Perform basic computer and MS Office-related tasks. * Escalate unresolved or critical issues to the concerned authority. * Maintain professional and courteous communication with callers. * Perform other call-handling/support activities related to the grievance redressal system. *Required Skills:* * Good verbal and interpersonal communication skills. * Good command of *Hindi and English*. * Basic computer and MS Office knowledge. * Good listening, problem-solving and coordination skills. * Ability to work as per project/operational requirements. *Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred