Urgent Hiring for Application Support Engineer
Years of Experience: Two-to-Five years
Base Location: Sector-135, Noida
Preferred Industry: Telecom
Salary - 8 to 15LPA
Minimum Qualification: Graduate/Diploma in IT/Computer Science
KEY DELIVERABLES/ RESPONSIBILITIES
Responsible for providing L1, L2 technical support for integration, installation, maintenance and
troubleshooting for various applications deployed for Enterprise Clients
Troubleshoot and identifying Root Cause
Handling customer communication
Achieve customer satisfaction through effective handling of customer problems by ensuring that
proper escalation procedures are followed.
Performs assigned functions according to standardized policies and procedures.
Basic analytical ability is required to resolve routine technical issues.
Gains assistance from higher-level employees, L3 support and development team for issue
Actively supports the customer in all aspects through to problem resolution, keeping the customer
informed and updated throughout life of incident.
Open to work in 24/7 support environment as per the business requirements
Managing ticketed query system and ensuring to keep comprehensive database of queries and
resolutions up to date
Maintaining and updating technical documents and procedures
Applies extensive knowledge of the job skills, company policies and procedures to complete
complex, specialized assignments/tasks in creative and effective ways.
Assisting end users to avoid or reduce problem occurrences
Work with team spirit to achieve a common goal i.e. customer satisfaction.
Determined and focused to achieve all the targets set up by the operations and business team for
the benefit of the organization.
EDUCATION/ DESIRED PROFILE
Graduate/Diploma in IT/Computer Science or related subject
Proven 2-5 years of experience in technical support role
Sound understanding of operating systems Linux (RHEL/CentOS) and Windows
Experience with Database in ter
|3 - 9 Years
|5 Lac To 15 Lac P.A.
|IT Software - Telecom
|B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech
|Sound understanding of operating systems Linux (RHEL/CentOS) and Windows Responsible for providing L1 L2 technical support for integration Application Support Engineer SQL MySQL Oracle CRM Dynamics 365
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