Job openings for Customer Relationship Executive in Ghaziabad

Industry: Cement Plant Spare Parts Manufacturing
Location: Punjab Oil Expeller, Meerut Road, Ghaziabad
Experience: 3-4 Years (Manufacturing Company)
Age: 25 - 30 Years
Marital Status: Married preferred
Employment Type: Full-time, On-site
Salary: 25k to 27k in hand
Key Responsibilities
• Manage the complete order lifecycle: Post-PO acknowledgement → Production planning follow-up → QC clearance → Dispatch → Delivery confirmation.
• Daily coordination with the Manufacturing Line, Production Planning, Quality Control, Stores and Dispatch teams to track order status and resolve bottlenecks.
• Proactive communication with customers - sharing order status, expected dispatch dates, drawings approval, payment milestones and resolving queries.
• Maintain accurate MIS, order trackers and dashboards in Excel / Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, basic formulas).
• Coordinate with logistics for transporter selection, LR, e-way bill, invoice and on-time delivery.
• Escalate delays and resolve customer complaints with a solution-first mindset.
• Maintain proper documentation of POs, drawings, inspection reports and dispatch records.
Must-Have Skills
• 3-4 years of experience in a Manufacturing company (CRE / Order Management / Inside Sales).
• Strong working knowledge of Excel & Google Sheets.
• Comfortable using modern AI tools - ChatGPT, Gemini, Copilot - for drafting mails, summaries and reports.
• Excellent communication in English and Hindi (written + spoken).
Why Join Us
• Direct exposure to India's top cement manufacturers as clients.
• Fast-growing company with end-to-end ownership of the customer journey.