Job openings for Grievance Call Handling Executive in Dwarka Delhi

* Handle incoming grievance and support calls from users.
* Understand, record and appropriately route grievances/complaints.
* Provide accurate information and assistance as per defined processes/SOPs.
* Coordinate with concerned officials for grievance resolution and follow-up.
* Maintain call/grievance records in the designated system.
* Perform basic computer and MS Office-related tasks.
* Escalate unresolved or critical issues to the concerned authority.
* Maintain professional and courteous communication with callers.
* Perform other call-handling/support activities related to the grievance redressal system.
*Required Skills:*
* Good verbal and interpersonal communication skills.
* Good command of *Hindi and English*.
* Basic computer and MS Office knowledge.
* Good listening, problem-solving and coordination skills.
* Ability to work as per project/operational requirements.
*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred